Currently it appears return label options have to be actioned in the settings. This should be a checkbox or option on the main shipping page easily located.
Currently available in the history section, the new platform has certain workflow changes, we can not mirror the old platform, considering this is definitely one of the workflow changes, let us know if the JP team understands it and it works.
Marked as Signed off per Georgi
Hi Nivisha,
Could you please explain what is the current workflow?
We need ability to generate return label with the shipping label.
Currently available in the history section, the new platform has certain workflow changes, we can not mirror the old platform, considering this is definitely one of the workflow changes, let us know if the JP team understands it and it works.