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JPMC International Shipping Feedback
Status Signed off by client
Product Type Shipping
Created by Daniela Caceres
Created on Sep 14, 2023

Brazil testing, donnot allow to select a Domestic shipment in rates.

When checking rates, we are not able to choose Domestic Service (error: 3009: Adress Validation failed)

As it is not possible to select Choose Service for Domestic, is not possible to Print the Shipping Label.

Submitted For International
Criticality Must Have
Date to complete work by Sep 26, 2023
Feedback Round Round 1
  • Attach files
  • Ronald Shaffer
    Reply
    |
    Jan 24, 2024

    1/24 Marked completed as requested

  • Georgi Yovkov
    Reply
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    Jan 18, 2024

    please mark as completed


  • Admin
    Nivisha Tated
    Reply
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    Oct 2, 2023

    Daniela Caceres belongs to Chile location in the JP data feed we are getting, she is mapped to Chile location in system, she can't test brazil unless you want us to override the location. Screenshot available in screenshot tab. Wrong location person trying to test Brazil.

    1 reply
  • Admin
    Nivisha Tated
    Reply
    |
    Sep 26, 2023

    Hi JP team - We have reviewed the error and found that it is failing due to recipient address validation. Recipient addresses require validation, and if the validation fails, the workflow will not operate successfully. Address Validation is an integral component of the entire workflow. If you encounter Error 3009, which indicates 'Address Validation failed,' it means that the input address has not been successfully validated, and as a result, the workflow cannot proceed. Once the address is successfully validated, the workflow will function properly.

    1 reply