Unable to Void Label

We are unable to void labels. Please see attached screenshot of the displayed error message.

Here is the text from error:

{
  "headers": {
    "normalizedNames": {},
    "lazyUpdate": null
  },
  "status": 400,
  "statusText": "Bad Request",
  "url": "https://app-ppd.sendpro360.pitneybowes.com/api/sending/v1/ups/shipment/659eb0001732404f7c8d4032",
  "ok": false,
  "name": "HttpErrorResponse",
  "message": "Http failure response for https://app-ppd.sendpro360.pitneybowes.com/api/sending/v1/ups/shipment/659eb0001732404f7c8d4032: 400 Bad Request",
  "error": [
    {
      "code": "Shipment_or_tracking_not_found",
      "message": "ShipmentId or Tracking Number could not be found.",
      "additionalCode": "1070014",
      "additionalInfo": "[190102] No shipment found within the allowed void period",
      "correlationID": "bf6e16818fe84abe9c2d7615e13dd20e"
    }
  ]
}