JPMC International Shipping Feedback
When a US to non-US destination shipment is rated, DHL is not returning rates.
| Submitted For | US |
| Criticality | Must Have |
| Feedback Round | Round 1 |
| Must have for US Launch | Yes |
Marked as signed off following discussion with JPMC on 18 Jan.
Please mark as completed.
DHL still not return rates for that address and no update since September 25th
The issue is still exist with Singapore address
Hi Nivisha,
The error were present even if we tried with 2 letter on the State field at the time of testing. Looks like now its fixed.
Please 2 characters as mandatory for that field to avoid same errors.
Hi Georgi, Team has identified why your DHL US rates not coming up. You have entered only 1 character in State field for Receiver and hence receiving this error for dhlexp as it requires minimum 2 chars.
Attached video and screenshots shows how this is happening. You can not see the state error upfront because all carriers are selected, if you select DHL only it will show you the error (as shown in the video).
Please provide sign-off if this helps.
Noted, sending team to review it - will respond on this ticket shortly.
Hi Nivisha,
the issue is still exist, there are no returned rates for DHL Express. Please see attached screenshots.
Hi JP Team,
This should be available in your UAT environment, US to any non-US country, DHL Express rates should be available for testing, if you face any issues, please report them.