Client Innovation Solutions

See attached image. In order to import orders in the Ship Orders V3 screen the user has to click on the drop down and then Upload File. Why would you not want to have this as the primary option instead of Create Shipment, which moves the user out ...

JPMC and others that rely on using manually imported files as their method for loading orders. It would be preferable to have the Group by defaulted to 'Source' in order to filter through the files imported and find the one the user is looking to ...

Add to the description 'If No, Company field is required.'This applies to ' Sender Residential address' and 'Recipient Residential Address' This change in field requirements is in line with addressing standards and expectations.

As an example, if you import a file with orders going from 1-10 the imported orders are displayed from 10 - 1 and process that way. Please change the default sort so orders show in the same order as the import file (in this case 1 - 10) and proces...

A package Detail Report is needed for lockers that allows the client to see all of the status along with the dates in one single row. This would be similar to the Package Detail Report found in Analytics/Reports/Receiving but under Analytics/Locke...

Add a messaging system for alerts (such as service outages affecting 1 courier) that is able to be edited by admin level role.

JPMC does not want all users to be able to see recipient lists. They might contain private or confidential information. They want recipient lists to be limited to the user, like private address books.

Address Errors such as line X exceeds Y characters (too long) causes carrier, service, item content, and international details that were provided in the import to be lost. This appears to happen most often with international shipments.

Chase requests all errors reported by the Info Text are singular and any that are x or y be split and make it specific to the issue that is occurring.

New Return Label fields are unclear to their function, they do not indicate that they will produce a shipment + return label or just a return label. Add clarification to column notes.