All Feedback

DHL shipments are not showing any status update after label printed even though tracking the shipment with DHL shows it was delivered.

Shipment history showing the carrier account numbers, that should be removed or masked. Only support level users must have access to the carrier account details.

As reported by JPMC:Have an issue when sending Doc only to Canada. Seems the AES option defaults to 30.37a for FedEx but only 30.36 will work for Canada shipments. Can you review? Also, on the print options it has the option for Certificate of ori...

There are a number of issues when trying to ship to APO/FPO addresses. First, we cannot complete a shipment to an APO/FPO for a non-document shipment the green button is always grayed out. Second, we are showing errors in rating for carriers we kn...

JPMC likes that for DHL and USPS they have a third address line they can use if they need it. They do not have that for UPS and FedEx and want to know how hard it would be for PB to add this. Maybe the answer is "impossible because those carriers ...

The text color of "USPS Postage: $yyy.zz" in the top bar of the 360 UI is always white, even when all the other text in the bar at the top of the UI has been changed to a different custom color.

JPMC has the following recommendations for improvement to the custom branding support in the 360 UI. These do not necessarily all need to be implemented at the same time: make the color behind the "functionality tabs" customizable separately from ...

There is no way to manage shared presets that may be shared with large numbers of people that are not accurate or highly undesirable. A preset could be created that contains lines that are vulgar, hateful, or otherwise unwanted and shared globally...

Only when creating a preset from “Create Shipping Labels” is the sender information stored in a preset. In addition, sender information cannot be entered or edited in the "Shipping Presets" screens. the "Shipping Presets" screens should be able to...

JPMC SSO user error trying to share Presets.We see the error when we go to share presets.Additionally, none of the options that require the user to select a Division, Location, or User are able to search and select values for sharing.